Behold the Week of Glitchdom AMAZON, HALF-And AOB bitching.

I’ll start off with the big Glitch first. AMAZON.

Amazon is doing something that has prevented 3rd party services and even individuals from pulling order reports on consistent, timely basis for about 2 days now. It is aggravating. I’ve had a stellar 2 days of sales and have had to hand delete all my Amazon sales. OF COURSE I am not Home 24/7 so this doesn’t work out good for me.

The most aggravating thing in all of this, is that AOB once again is choosing not to communicate with their customers about this issue–sure, it’s on Amazon’s end, but Aman Pro, Fillz, and Sellerengine have all posted things to their customer base, as well as answered questions on the AZ boards.

And the most ridiculous thing ever is that one poster on Amazon said that they asked AOB to keep to post something about the issue and keep the users up to date, and their answer was to read the Amazon Boards.

Ok, well, most days I am way too busy to read those boards–I only went there today in search of an answer– I noticed that my Amazon orders were taking 3 – 7 hours to be pulled. So I had to waste 20 mins reading threads on Amazon–when AOB could’ve just made a post at the top of their pages like they used to do, and saved me that 20 mins. No wonder people bash AOB so much. It’s like AOB wants us to quit their service. Or perhaps they think that the majority of their users are such small sellers that they would never leave? Can’t afford another service? Well, I’m a large enough seller to use Fillz, and even though I don’t like their set up, I found myself once again looking a fillz today–more precious time that I don’t really have. Why can’t AOB just communicate better?

And I wish that they would cut with the Blessings crap. Saying “Blessings,” doesn’t give a big OK for crappy customer service. I once thought about leaving AOB on their use of “Blessings” alone. I don’t like religion interjected with business, I find that too many people ty to use piety to cover up things. Maybe they think that we are all just dirty sinners, and therefore do not deserve to be communicated with about venue problems.

HALF-make sure your getting paid for every order.

Well this is kind of a big one too, but it doesn’t result in dbl sales, and it can be fixed. All sales are not being posted to payment history. Thank goodness I had a big enough sale to notice that my payment amount was off by glancing at it. I investigated further and found that a couple of my sales were not in my payment history despite being on the sales page. I did some research and it was a known issue though HALF did not post anything about it. I e-mailed HALF with the transaction info, and they posted them to my payment history. Also, from the info I read this happened sometime last year as well, and was fixed without a word as well. I have not had to the time to go through all my transactions to see if I am missing any other payments.

ALIBRIS

Is still processing upload files out of order. Thanx. I got 3 dbl orders, books with rankings over 500K. My rating is going to take a huge ding without the BN or Half sales to keep 5 stars.